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Terms of sale

The same terms as our quotations. Your quotation is what applies to your order; ask your agent if anything is unclear.

Prices on the website are original prices. For several units, or for a company, school, parish or government office, message us: we can often do better.

Payment

  • Projects and imported (order-basis) items: 70% down payment is required before processing the order/project.
  • 30% balance is due upon delivery for Metro Manila or upon dispatch for provincial deliveries.
  • Order processing will start once payment is confirmed.

Delivery & transportation

  • Available stocks: delivery will be scheduled once payment is confirmed and the order has been processed by the sales agent.
  • Order-basis (imported) items: about 14 days after payment confirmation, shipped by air priority.
  • Delivery may be delayed due to product availability, supplier lead time, customs, logistics, weather, or other circumstances beyond our control.
  • Transportation fees apply to product deliveries and on-site demos as part of our security and safety protocol. Metro Manila: based on the applicable Grab rate. Provincial areas: based on the applicable Lalamove rate.
  • The transportation fee is one-way and separate from the product quotation unless otherwise stated. Technician transportation for installation, setup, or training is charged separately.
  • Delivery method — Metro Manila: Grab or company vehicle. Provincial areas: LBC, J&T, Lalamove, or other accredited logistics partners. Delivery and transportation charges are shouldered by the client.
  • On-site demos follow the same transportation rates and terms.
  • An ocular inspection may be required before providing an installation quotation.

Home products (EcoFlow and the Consumer line)

These are sourced locally, so they follow their own terms instead of the payment and delivery terms above:

  • Pay on delivery: cash, card or QR code. No down payment.
  • Order before 12 noon on a working day and get it the same day.
  • Free delivery within Metro Manila on orders of ₱10,000 and up.

Installation (if applicable)

  • Labor: professional installation by our skilled technicians.
  • Wiring: necessary cables and connectors as specified in the quotation.
  • Transformers: included when required for the setup.
  • Other materials required for the installation may be charged separately if not included in the quotation.

After-sales service & warranty

Enhance Technologies Corp. provides after-sales support for product performance and warranty concerns: warranty claim assistance, technical consultation and troubleshooting, replacement or repair when applicable, and paid service options after the warranty period.

  • All products are warranted against defects in materials and workmanship within the prescribed warranty period under normal use.
  • The warranty applies only to the original purchaser and is non-transferable. After the warranty period, service fees may apply for labor, parts, repair, or adjustments.
  • Rocware Webcam / Rocware Mini PTZ: 1 year
  • SPECTRA R/X Series PTZ Camera: 1 year
  • SPECTRA Controller RC6: 1 year
  • ROCWARE PTZ Cameras: 3 years
  • SPECTRA Z12 4K: 1 year
  • KT-HD86 R/A/DB PTZ Camera: 1 year
  • KT-KC10 Mini Controller: 1 year
  • UH4500-20 PTZ Camera: 1 year
  • AV MATRIX Video Switcher: 1 year
  • Microphone / Speaker: 1 year
  • Other audio equipment: 1 year
  • Non-Enhance products / accessories: 6 months

No refund / cancellation

  • Once the quotation or purchase order has been approved and payment has been made, the transaction is final.
  • Cancellation, refund, or changes to the approved order are not allowed, except when the company is unable to fulfill the order.
  • Please review all product specifications, quantities, prices, and terms before approving the quotation and making payment.

Mode of payment

  • Bank deposit or transfer — the account details are on your quotation and invoice. Always check them with your agent.
  • Cheque payable to Enhance Technologies Corp.
  • Credit card: all major credit cards are accepted.