Delivery, returns and warranty
We deliver across the Philippines from our Quezon City office. These are the same terms printed on every quotation; your quotation is what applies to your order.
Delivery
- Available stocks: delivery will be scheduled once payment is confirmed and the order has been processed by the sales agent.
- Pre-order items: estimated lead time is 15–30 working days after payment confirmation, shipped by air priority.
- Delivery may be delayed due to product availability, supplier lead time, customs, logistics, weather, or other circumstances beyond our control.
- Transportation fees apply to product deliveries and on-site demos as part of our security and safety protocol. Metro Manila: based on the applicable Grab rate. Provincial areas: based on the applicable Lalamove rate.
- The transportation fee is one-way and separate from the product quotation unless otherwise stated. Technician transportation for installation, setup, or training is charged separately.
- Delivery method — Metro Manila: Grab or company vehicle. Provincial areas: LBC, J&T, Lalamove, or other accredited logistics partners. Delivery and transportation charges are shouldered by the client.
- On-site demos follow the same transportation rates and terms.
- An ocular inspection may be required before providing an installation quotation.
Home products (EcoFlow and the Consumer line)
These are sourced locally, so they follow their own terms instead of the payment and delivery terms above:
- Pay on delivery: cash, card or QR code. No down payment.
- Order before 12 noon on a working day and get it the same day.
- Free delivery within Metro Manila on orders of ₱10,000 and up.
Returns, refunds and cancellation
- Once the quotation or purchase order has been approved and payment has been made, the transaction is final.
- Cancellation, refund, or changes to the approved order are not allowed, except when the company is unable to fulfill the order.
- Please review all product specifications, quantities, prices, and terms before approving the quotation and making payment.
Warranty
Enhance Technologies Corp. provides after-sales support for product performance and warranty concerns: warranty claim assistance, technical consultation and troubleshooting, replacement or repair when applicable, and paid service options after the warranty period.
- All products are warranted against defects in materials and workmanship within the prescribed warranty period under normal use.
- The warranty applies only to the original purchaser and is non-transferable. After the warranty period, service fees may apply for labor, parts, repair, or adjustments.
- Rocware Webcam / Rocware Mini PTZ: 1 year
- SPECTRA R/X Series PTZ Camera: 1 year
- SPECTRA Controller RC6: 1 year
- ROCWARE PTZ Cameras: 3 years
- SPECTRA Z12 4K: 1 year
- KT-HD86 R/A/DB PTZ Camera: 1 year
- KT-KC10 Mini Controller: 1 year
- UH4500-20 PTZ Camera: 1 year
- AV MATRIX Video Switcher: 1 year
- Microphone / Speaker: 1 year
- Other audio equipment: 1 year
- Non-Enhance products / accessories: 6 months
How to claim warranty or report a problem
Message us on Facebook, call 0917 113 9495 or email sales@enhanceyourvideos.com with your name or company and what's wrong (a photo or short video helps). Our team checks it, helps you troubleshoot, and arranges repair or replacement when the warranty covers it.
The full terms, including payment, are on the Terms of sale page.